Management Study Guide

1. We have covered a lot of material over the ago 2 months. The final examination pull up stakes consist of 10 short behave questions and 2 theatrical role study questions. The 10 short answer questions atomic number 18 similar in structure to short answer questions provided in the quizzes. Ensure you thoroughly read the case study provided with your final before answering the two case study questions. The exam counts towards 30% of your final grade and one cannot pass the course without terminate the proctored exam.The examination is a closed resource examination consequently, no books or notes will be eachowed. You will have two hours to complete the examination. The final examination is comprehensive. It includes material in Chapters 1 20. 2. By providing this review, I hope to channel your preparation and study for the final examination to key areas concerning principles of vigilance, but remember you are responsible for all the information covered since the beginning of class.One should ensure a comprehensive knowledge of the affectionateness Learning Objectives, delineated in each Weeks Overview, Objectives and Weekly Activities, sub section The Objectives and denoted by a lower blue box with a black key in it. Key areas include the following bash and briefly describe the five basic instruction functions. Planning deciding what objectives to act on during a rising plosive and what to do to achieve those objectives.Organizing grouping activities, assigning activities, and providing the countenance necessary to carry out the activities Staffing determine human resource compulsions and recruiting, selecting, training, and developing human resources Leading directing and channeling human behavior toward the achievement of objectives Controlling measuring fareance against objectives, determining causes of deviations, and taking corrective action where necessary Define management and explain the managerial significance of efficacious ness and efficiency.Management is a form of make up that involves organise an constitutions resources land, labor, and capital to accomplish cheekal objectives. Also known as getting things done with lot List five methods that can used to train or develop employees. OJT a rainee is shown how to perform the business organisation and allowed to do it under the trainers supervision Job Rotation also called cross-training, employee learns some(prenominal) contrary jobs within a sketch unit or department and performs each job for a specific period Vestibule procedures and equipment similar to those used in the actual job are situated up in a special working area called a vestibule.Classroom most familiar method of training, methods are lecture, discussion, audiovisual methods, experiential methods, and estimator based training. Computer-assisted allows the employee to absorb information from a preset computer program and advance their knowledge in a self-paced format Understand and briefly describe effective management talk skills. Managers must give direction to the people who work for them employees often perform their jobs seedy b/c they do not check what is expected of them.Managers must be able to trigger people ability to communicate to get employees excited about their jobs Managers must be able to move customers that they should do work with them Managers must be able to absorb the ideas of others must be able to escort and accept other peoples viewpoints Managers must be able to persuade other people Describe four social responsibilities.Philanthropy and volunteerism efforts to improved human welfare, time and money to charitable, cultural, and civic organizations Environ moral sentiency limiting the damage their operations cause to the environment Sensitivity to Diversity Maintain an ethnically various workforce Quality of Work Life Adopting policies that contribute to the flavor of life for their employees, such as contract hours, on-site daycares, etc Describe and realize legal and ethical responsibilities.Legal responsibility responsibility of a business to keep an eye on with federal and state regulations that affect business operations Ethical responsibility responsibility of a business to comply with its own set code of ethics along with ethical business laws substantiate when TQM would make an organization. Total Quality Management management philosophy that emphasizes managing the completed organization so that it excels in all dimensions of products and services that are important to the customer List tercet methods for training and developing managers.What are organizing work and structure? Organizing work process of division of labor accompanied by an appropriate delegation of authority benefits of organizing work establishes lines of authority, improves efficiency and the quality of work through synergism, improves communication Organizing structure is the framework that defines the boundaries of the formal organization and within which the organization operates Strategy, size, environment, organization and technology are factors that affect the organizing structure Recognize when MBO would benefit an organization.Management by Objectives (MBO) philosophy based on converting organisational objectives into personal objectives MBO works best when the objectives of each organizational unit are derived from the objectives of the next higher unit in the organization it assumes that establishing personal objectives elicits employee commitment, which leads to improved performance vowelize and explain change and culture. Change bringing about something different than the previous elbow room or situation.In organizations, normally refers to technological, environmental or internal changes Culture set of important understandings (often unstated) that members of a community share the way we do things around here Distinguish between mechanistic and organi c organizations. Mechanistic organizational systems characterized by rigid delineation of in operation(p) duties, precise job descriptions, unflinching authority and responsibility, and a well genuine organizational hierarchy through which information filters up and instructions flow down Organic organizational systems characterized by less formal job descriptions, greater emphasis on daptability, more participation, and less fixed authority Assess and describe the importance of staffing. Employees are the most valuable asset to an organization. The goal of staffing is to discover the best available people for the organization and to develop the skills and abilities of those people. Recognize the Herzberg two factor theory to employee pauperization Herzbergs 2 factor theory, aka motivating-sustentation or motivation-hygiene, is based off the idea that hygiene or maintenance factors, such as supervision, money, status, do not promote motivation but can prevent motivation f rom occurring.However motivator factors, such as achievement, recognition, advancement, provides true motivation. Discuss the international business environment in harm of management awareness, global competition, and strategic planning International trade consists of the exchange of goods and services by different countries. Compare and contrast the following three basic planning, operations management, and strategic management.Planning process of deciding what objectives to pursue during a future time period and what to do to achieve those objectives Operations management short double planning done primarily by middle to lower level managers, it concentrates on the formulation of the functional plans Strategic management analogous to top-level, long range planning covers a relatively long period affects many parts of the organization Define conflict and stress. What are some ways it can it be reduced?Conflict overt behavior that results when an person or group thinks a perce ived need of the person or group has been blocked or is about to be blocked Stress mental or physical condition that results from a perceived threat of danger (physical or emotional) and the pressure to bear away it Ways to reduce conflict/stress Communication, shortening hours of direct contact with customers, special leaves (sabbatical), on-site economic consumption facilities, clearly defining employee jobs, flextime or telecommuting, early retirement programs, introducing changes gradually Assess and describe work teams.Formal work team established and formally recognized by management, established to carry out specific tasks lax work team established by personal contacts and interactions among people and isnt formally recognized by management Quality mickle composed of a group of employees, usually 5-15 people, who are members of a unity work unit, section or department. The basic purpose of a quality circle is to discuss quality problems and generate ideas that might h elp improve quality.Self-Directed members are empowered to control the work they do without a formal supervisor Virtual work team teams that use mainly technology-supported communication, with team members working and donjon in different locations Recognize when TQM would benefit an organization. Total Quality Management management philosophy that emphasizes managing the entire organization so that it excels in all dimensions of products and services that are important to the customerRecognize and understand the implications of job enrichment, enlargement and rotation. Job enrichment upgrading of the job by adding motivator factors Job enlargement giving an employee more of a similar type of operation to perform Job rotation a trainee goes from 1 job to another within the organization, generally remaining at each job from 6 12 months distributively of these processes are used in attempt to solve motivational problems with employees Describe quality circle and recognize when there implementation may help an organization.Quality circle composed of a group of employees, usually 5-15 people, who are members of a single work unit, section or department. The basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality. Benefits include increasing employee participation, encourage communication and trust among members and managers, inexpensive way to provide training, and solves problems Define, explain, and provide an example of operations control. Operations management is the management of the production function in any organizationDescribe the difference between leadership and management. impressive leadership in organizations creates a vision of the future that considers the legitimate long-term interests of the parties involved in the organization, develops a strategy for moving toward that vision, enlists the support of employees to produce the movement, and motivates employees to implement the strategy. Management is a process of planning, organizing staffing, motivating and autocratic through the use of formal authority.Leadership is the ability to influence people to willingly follow ones guidance or adhere to ones decisions Management is a form of work that involves coordinating an organizations resources land, labor, and capital to accomplish organizational objectives. Define the concept of synergy and how it relates to management of organizations. scheme improves the efficiency and quality of work through synergism. For example, synergism results when three people working together produce more than three people working separately.Synergism can result from division of labor or from increase coordination, both of which are products of good organization. Synergy occurs when individuals or groups work together to produce a unhurt greater than the sum of the parts. Evaluate and describe four characteristics common to all organizations. Group of people, working toget her, in some concerted or coordinated effort to, obtain objectives Describe at least three accessiones or theories to motivate employees.Scientific management approach based on the assumption that money is the primary motivation of people if the monetary award is great enough, employees will work harder and produce more Equity approach is based on the idea that people wanted to be treated fairly in alliance to others Reinforcement approach is based on the idea that behavior that appears to lead to a positive mo tends to be repeated, whereas behavior that appears to lead to a negative consequence tends not to be repeated Recognize when flattening an organization may be appropriate Flatter organizations have fewer levels and larger spans of management at each level. Sometimes when forced to downsize, flattening an organization is resulted.